Retailers from six major business sectors in Dubai, that the 2013 Consumer friendliness Index of the Department of economic development (DED were) were honored by Shaikh Mansour bin Mohammed bin Rashid Al Maktoum at a special ceremony on Tuesday.

Juma Al Majid Group Division of the cars was the General leader of a total number of 46 sales points in the six sectors are appreciated for their customer service and compliance with the consumer rights Code according to the Federal Law No. 24 of 2006. Coffee shops, hypermarkets, retail, electronics and furniture were the other sectors that are appreciated in addition to car agencies.

While the highest customer rating in the sector of the cars, the overall leader, Juma Al Majid Lulu hypermarkets, Alshaya Group (Debenhams), Tim Hortons, Emax, and houses R Us in the hypermarkets, retail, coffee shops, popular electronics dubai and furniture sectors led respectively.

A first-of-its-kind initiative by the sector commercial compliance and consumer protection (CCCP) in DED in 2012, the retail Index popular consumer friendliness in Dubai to their service and the level of compliance to the consumer rights Code according to the Federal Law No. 24 of 2006. Billing service quality, transparency, sharing information about warranty by seller and overall satisfaction are the main criteria for the index.

"Total retail sales in Dubai in 2012 was estimated to be more than Dh100 billion and the contribution of the private sector to Dubai by GDP expected to rise by 4.5 per cent a year until 2017. Retail spending by visitors to Dubai only is estimated to be reaching Dh33 billion in 2017, more than a quarter of total sales. Retail sales in Dubai is also set to increase by 5.7 per cent between 2013 and 2017. It is therefore important that the quality of service in the retail sector in line with expected demand develops, "said Sami Al Qamzi, Director-General of DED.

"The consumer friendliness Index is an important initiative aimed at boosting consumer confidence and promoting best practices in the protection of consumers in the retail trade in Dubai. Eventually, such initiatives to improve the competitiveness of the sector of retail and Dubai's reputation as one of the best shopping destinations, "added Al Qamzi.

The rating 2013 was based on consumer opinions tracked more than nine months from April to December and consumer complaints received by DED, as well as the extent of parity/fair prices for products/services a predetermined basket. Consumer advice found 60 percent in the total score of 100 while consumer complaints and fair prices each got 20 percent.see more at: